Frequently Asked Questions

Frequently Asked Questions
Is it better to book by phone or Online?
All orders are processed online so that your credit card information will be transmitted securely. If you have any questions prior to your booking, we have a help line in the USA at 1-866-570-1431 or by email at [email protected]
What if I have a problem with the car?
Hertz provides Emergency Roadside Assistance 24 hours a day, 365 days a year. A representative of the Hertz Emergency Roadside Assistance Center will make arrangements for you to be on your way as quickly as possible.
Can we extend our stay in any of the hotels on route?
Yes. All the hotels on route are pre-booked in accordance with the day-by-day itinerary of your selected tour. You may, however, add any number of extra hotel nights before, during and after your tour.
Can Auto Tours USA arrange flights to the USA and Canada?
The major flight specialists you may find online feature so many airline choices, they can provide you with more options and better prices than are available to specialist Tour Operators.
Do I need an International Driver’s License to rent a car in Europe?
Renters must present a valid national driving license. If the driving license is not in the language of the country, then an International Driving Permit is strongly recommended. This is required for translation purposes to confirm the validity of the driver’s license for the safety of our renters and for Hertz. Note: A current valid foreign driving license must always be presented at the rental counter. Residents of the UK are required to have both parts of the photo-card license, a plastic photo-card displaying your photograph and scanned signature, and an accompanying paper document.
Is there an age restriction for drivers?
On most tours the minimum age is 25 without an additional Age Differential Charge. There are no upper age restrictions on seniors, providing you have a valid driving license.
If I have to cancel my trip, what are the penalties?
Penalties are dependent on how close you are to your departure date. The specific details and other information regarding payments may be found in our Terms & Conditions.